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Shipping & Delivery
When will I receive my order?
LEAD TIME: 2-3 weeks, unless stated otherwise. Email or call us regarding questions or rush orders.
Shipped via USPS Priority
Rush shipments available. Additional fee applies.
Tracking Your Order
Sewing Matrix ships all items USPS and provides tracking upon request.
100% Secure Ordering.
Sewing Matrix accepts Visa, Mastercard, and Paypal.
In the event the buyer receives a product that is significantly different from the original listing, we will ensure you receive a new product.
Shipping charges will NOT be refunded on items being returned.
Personalized items may be returned ONLY for defect or OUR error in spelling. These items will be corrected or replaced. Please verify spelling before placing your order. Items that are incorrect due to an error in ordering will not be accepted for refund or exchange.
Contact us for arrangements on returns due to damage, defect, or our error. Replacement item will be sent once the original item has been received.
We take privacy seriously. All information is confidential and will only be used in sharing information pertaining to Sewing Matrix products and upcoming sales through your email address.